Professional Certifications

Each HDI Certification reflects the level of knowledge required for specific roles, ranging from Customer Service Representative to Support Center Director. HDI offers training that aids individuals in preparing for the certification exams while building their knowledge and developing skills based on the certification standards. The open standards can also be studied independent of any training, and will prepare individuals for the certification exam.

Certification Testing

Certification Exams on the HDI Learning Center
All HDI certification exams are available on the HDI Learning Center. These exams are delivered online providing flexibility in scheduling and are accessible at work, at home, at your local library, or any location connected to the world wide web. Once registered for an online exam, the person will have up to 12 weeks to take the exam.

Training Makes a Difference

Technical support professionals work in help desks, service desks, and technical support centers dealing with challenging issues and directly with customers on a daily basis.
With certification and training opportunities to expand customer service skills, service management processes, and awareness of industry-standard best practices, HDI develops professionals—from frontline analysts to seasoned directors—to quickly restore services and respond to business needs.

HDI offers training and certification for IT support professional at the following levels:

• Customer Service Representative (CSR)
• Support Center Analyst (SCA)
• Support Center Team Lead (SCTL)
• Support Center Manager (SCM)
• KCS Foundation (KCSF)
• KCS Principles (KCSP)
• Support Center Certification Program (SCC)

About HDI Certification Exams

All HDI courses and certification exams are based on and developed from the HDI certification standards. They reinforce the core concepts of the HDI certification standards and provide skills-building opportunities. Learn more about the HDI standards for IT certification.

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